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Support for DateRelational.Compare.String and Relational adapter transform types
I have encountered a UNIFYBroker customer who has DateRelational.Compare.String and Relational adapter transform types configured (UNIFYBroker 5.1.0#2). I have been asked to upgrade them to the latest UNIFYBroker release. Can you please confirm:
1. Are these transform types still available in the latest UNIFYBroker release?
2. Has their functionality or features changed since the 5.1.0#2 release?
3. If they are available, what are they now called in the UNIFYBroker UI?
Hi Adrian,
The DateRelational.Compare.String and Relational are old names for the current Join transformation. This transformation was reworked back in UNIFYBroker 4.1, so it's likely this configuration was upgraded from an old 3.x or 4.x config up to 5.1.
The product still respects the old transformation names, although may not
Between 5.1 and 5.3 there's been no changes to the way that entity windows and selections function.
There was no changes to the join transformation functionality itself, however there was minor changes made to the overall transformation process in terms of how changes are aggregated and reported (as support for postgresql was added). I don't expect this would impact functionality as we've not had other customers report issues between the versions.
If you are migrating the configuration rather than re-creating, you may find the UI continues to report the transformations using the old name (as you see in the screenshot above). Otherwise a new transformation can be created using the Join transform.
Let me know if you've got any more questions or have issues with the upgrade.
PowerShell sync task can't connect to AD
Sometimes I see errors in my customer's production environment when the birthright group provisioning PowerShell task is unable to connect to AD. This is happening immediately after a successful connection to AD has provisioned the user account. There are two types of errors that are returned, as below:
UnifyLog20230517.csv:1629:Add entities [Count:1] to connector AD User reported 1 entities saved, 0 failed. Duration: 00:00:00.1916629",Normal
UnifyLog20230518.csv:57203:Add entities [Count:3] to connector AD User reported 3 entities saved, 0 failed. Duration: 00:00:01.2855075",Normal
UnifyLog20230521.csv:219718:Add entities [Count:2] to connector AD User reported 2 entities saved, 0 failed. Duration: 00:01:00.0326068",Normal
UnifyLog20230521.csv:219982:20230521,15:41:05,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=aau,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:220247:20230521,15:43:05,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=jball,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:234120:Add entities [Count:2] to connector AD User reported 2 entities saved, 2 failed. Duration: 00:01:00.0287518",Normal
UnifyLog20230521.csv:234384:20230521,16:41:05,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=aau,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:234683:20230521,16:43:05,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=jball,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:248409:Add entities [Count:2] to connector AD User reported 2 entities saved, 2 failed. Duration: 00:01:00.0017363",Normal
UnifyLog20230521.csv:248672:20230521,17:41:06,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=aau,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:248971:20230521,17:43:06,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=jball,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:262577:Add entities [Count:2] to connector AD User reported 2 entities saved, 2 failed. Duration: 00:01:00.0161713",Normal
UnifyLog20230521.csv:262840:20230521,18:40:50,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=aau,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:263093:20230521,18:42:50,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=jball,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:276860:Add entities [Count:2] to connector AD User reported 2 entities saved, 2 failed. Duration: 00:01:00.0138167",Normal
UnifyLog20230521.csv:277241:20230521,19:40:52,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=aau,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:277494:20230521,19:42:52,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=jball,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:291308:Add entities [Count:2] to connector AD User reported 2 entities saved, 2 failed. Duration: 00:01:00.0170553",Normal
UnifyLog20230521.csv:291572:20230521,20:41:01,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=aau,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:291845:20230521,20:43:01,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=jball,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:305473:Add entities [Count:2] to connector AD User reported 2 entities saved, 2 failed. Duration: 00:01:00.0058264",Normal
UnifyLog20230521.csv:305736:20230521,21:40:51,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=aau,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:305989:20230521,21:42:51,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=jball,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:319874:Add entities [Count:2] to connector AD User reported 2 entities saved, 2 failed. Duration: 00:01:00.0170181",Normal
UnifyLog20230521.csv:320142:20230521,22:41:00,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=aau,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:320398:20230521,22:43:00,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=jball,OU=Standard
Users,OU=X,DC=local in AD: The operation returned because the timeout limit was exceeded.",Normal
UnifyLog20230521.csv:331465:Add entities [Count:2] to connector AD User reported 2 entities saved, 0 failed. Duration: 00:00:01.1680608",Normal
UnifyLog20230521.csv:331472:20230521,23:30:44,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=aau,OU=Standard
Users,OU=X,DC=local in AD: Unable to contact the server. This may be because this server does not exist, it is currently down, or it does not have the Active Directory Web Services running.",Normal
UnifyLog20230521.csv:331477:20230521,23:30:47,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=jball,OU=Standard
Users,OU=X,DC=local in AD: Unable to contact the server. This may be because this server does not exist, it is currently down, or it does not have the Active Directory Web Services running.",Normal
UnifyLog20230523.csv:10338:Add entities [Count:1] to connector AD User reported 1 entities saved, 0 failed. Duration: 00:00:01.0310308",Normal
UnifyLog20230523.csv:32001:Add entities [Count:3] to connector AD User reported 3 entities saved, 0 failed. Duration: 00:00:01.2325114",Normal
UnifyLog20230523.csv:32955:Add entities [Count:8] to connector AD User reported 8 entities saved, 0 failed. Duration: 00:00:02.0700229",Normal
UnifyLog20230523.csv:34211:Add entities [Count:4] to connector AD User reported 4 entities saved, 0 failed. Duration: 00:00:01.0275391",Normal
UnifyLog20230526.csv:12458:Add entities [Count:1] to connector AD User reported 1 entities saved, 0 failed. Duration: 00:00:01.1577689",Normal
UnifyLog20230531.csv:11081:Add entities [Count:1] to connector AD User reported 1 entities saved, 0 failed. Duration: 00:00:01.1605492",Normal
UnifyLog20230531.csv:11851:Add entities [Count:1] to connector AD User reported 1 entities saved, 0 failed. Duration: 00:00:01.1728933",Normal
UnifyLog20230602.csv:2129:Add entities [Count:1] to connector AD User reported 1 entities saved, 0 failed. Duration: 00:00:01.1171594",Normal
UnifyLog20230602.csv:2138:20230602,01:09:42,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=dtai2,OU=Standard
Users,OU=X,DC=local in AD: Unable to contact the server. This may be because this server does not exist, it is currently down, or it does not have the Active Directory Web Services running.",Normal
UnifyLog20230604.csv:21979:Add entities [Count:3] to connector AD User reported 3 entities saved, 0 failed. Duration: 00:00:01.5039543",Normal
UnifyLog20230605.csv:7281:Add entities [Count:1] to connector AD User reported 1 entities saved, 0 failed. Duration: 00:00:01.1775722",Normal
UnifyLog20230605.csv:24280:Add entities [Count:2] to connector AD User reported 2 entities saved, 0 failed. Duration: 00:00:01.4059702",Normal
UnifyLog20230606.csv:18238:Add entities [Count:1] to connector AD User reported 1 entities saved, 0 failed. Duration: 00:00:00.2258243",Normal
UnifyLog20230606.csv:20135:Add entities [Count:1] to connector AD User reported 1 entities saved, 0 failed. Duration: 00:00:01.2077376",Normal
UnifyLog20230606.csv:20865:Add entities [Count:1] to connector AD User reported 1 entities saved, 0 failed. Duration: 00:00:00.2686140",Normal
UnifyLog20230609.csv:11402:Add entities [Count:1] to connector AD User reported 1 entities saved, 0 failed. Duration: 00:00:00.1731736",Normal
UnifyLog20230611.csv:21783:Add entities [Count:1] to connector AD User reported 1 entities saved, 0 failed. Duration: 00:00:01.2460368",Normal
UnifyLog20230611.csv:21786:20230611,15:38:16,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=spoyn,OU=Standard
Users,OU=X,DC=local in AD: Unable to contact the server. This may be because this server does not exist, it is currently down, or it does not have the Active Directory Web Services running.",Normal
UnifyLog20230612.csv:24388:Add entities [Count:7] to connector AD User reported 7 entities saved, 0 failed. Duration: 00:00:01.7047121",Normal
UnifyLog20230612.csv:24410:20230612,15:40:07,UNIFYBroker,PowerShellTask,Error,"Birthright group assignment cannot be performed due to provision failure - error searching for user CN=aeasl,OU=Standard
Users,OU=X,DC=local in AD: Unable to contact the server. This may be because this server does not exist, it is currently down, or it does not have the Active Directory Web Services running.",Normal
UnifyLog20230612.csv:24465:Add entities [Count:2] to connector AD User reported 2 entities saved, 0 failed. Duration: 00:00:00.1749234",Normal
UnifyLog20230613.csv:11991:Add entities [Count:1] to connector AD User reported 1 entities saved, 0 failed. Duration: 00:00:00.2090408",Normal
UnifyLog20230613.csv:25059:Add entities [Count:2] to connector AD User reported 2 entities saved, 0 failed. Duration: 00:00:01.2958574",Normal
UnifyLog20230614.csv:17864:Add entities [Count:1] to connector AD User reported 1 entities saved, 0 failed. Duration: 00:00:00.1804325",Normal
UnifyLog20230614.csv:29130:Add entities [Count:2] to connector AD User reported 2 entities saved, 0 failed. Duration: 00:00:01.2327871",Normal
The birthright group provisioning is a critical event-driven call and it must succeed. Can you please investigate why it failed like this and see if there's some way to improve it's reliability?
Aurion API error -1: You are not logged on to the Aurion web services application server. Use the LOGON operation
This issue is occurring in my customer's PROD environment, despite me having implemented the workaround of one Aurion agent for each Aurion connector and that workaround appearing to have worked correctly in their TEST environment (where these errors have not be observed):
Update entities 11 to connector Aurion Security User reported 11 entities saved, 11 failed. Duration: 00:00:57.4310747",Normal
20230404,22:52:59,UNIFYBroker,EntitySaver,Error,The entity XXX (c71168bd-30e8-460e-832c-4e0983b47d6b) for the adapter Aurion Security User (f3c9eba8-ccd2-447b-ba37-67796af63171) failed to update for the following reasons: Aurion API error -1: You are not logged on to the Aurion web services application server. Use the LOGON operation.,Normal
20230404,22:52:59,UNIFYBroker,EntitySaver,Error,The entity XXX (8d7ab2cf-fb2a-41c4-9700-fbba79ca1722) for the adapter Aurion Security User (f3c9eba8-ccd2-447b-ba37-67796af63171) failed to update for the following reasons: Aurion API error -1: You are not logged on to the Aurion web services application server. Use the LOGON operation.,Normal
20230404,22:52:59,UNIFYBroker,EntitySaver,Error,The entity XXX (00a0802e-f57f-40e2-8667-7a9c5d7a7004) for the adapter Aurion Security User (f3c9eba8-ccd2-447b-ba37-67796af63171) failed to update for the following reasons: Aurion API error -1: You are not logged on to the Aurion web services application server. Use the LOGON operation.,Normal
20230404,22:52:59,UNIFYBroker,EntitySaver,Error,The entity XXX (800e7663-b6b8-4e36-849b-477c69fb21c0) for the adapter Aurion Security User (f3c9eba8-ccd2-447b-ba37-67796af63171) failed to update for the following reasons: Aurion API error -1: You are not logged on to the Aurion web services application server. Use the LOGON operation.,Normal
20230404,22:52:59,UNIFYBroker,EntitySaver,Error,The entity XXX (e55f8dbf-8d45-4f20-b561-08603923c0f0) for the adapter Aurion Security User (f3c9eba8-ccd2-447b-ba37-67796af63171) failed to update for the following reasons: Aurion API error -1: You are not logged on to the Aurion web services application server. Use the LOGON operation.,Normal
20230404,22:52:59,UNIFYBroker,EntitySaver,Error,The entity XXX (ee80f7e3-7b8b-4cf1-bf12-3e58713ee29b) for the adapter Aurion Security User (f3c9eba8-ccd2-447b-ba37-67796af63171) failed to update for the following reasons: Aurion API error -1: You are not logged on to the Aurion web services application server. Use the LOGON operation.,Normal
20230404,22:52:59,UNIFYBroker,EntitySaver,Error,The entity XXX (2435a9d0-263f-4c43-9e99-36ae99e239ae) for the adapter Aurion Security User (f3c9eba8-ccd2-447b-ba37-67796af63171) failed to update for the following reasons: Aurion API error -1: You are not logged on to the Aurion web services application server. Use the LOGON operation.,Normal
20230404,22:52:59,UNIFYBroker,EntitySaver,Error,The entity XXX (dcfa3e64-be3a-41c4-a19b-a28fcef61700) for the adapter Aurion Security User (f3c9eba8-ccd2-447b-ba37-67796af63171) failed to update for the following reasons: Aurion API error -1: You are not logged on to the Aurion web services application server. Use the LOGON operation.,Normal
20230404,22:52:59,UNIFYBroker,EntitySaver,Error,The entity XXX (c33745d2-dfd0-44f9-bbb9-456d2afdaac0) for the adapter Aurion Security User (f3c9eba8-ccd2-447b-ba37-67796af63171) failed to update for the following reasons: Aurion API error -1: You are not logged on to the Aurion web services application server. Use the LOGON operation.,Normal
20230404,22:52:59,UNIFYBroker,EntitySaver,Error,The entity XXX (a5805bac-7b60-4ed9-9bae-449b481c094b) for the adapter Aurion Security User (f3c9eba8-ccd2-447b-ba37-67796af63171) failed to update for the following reasons: Aurion API error -1: You are not logged on to the Aurion web services application server. Use the LOGON operation.,Normal
20230404,22:52:59,UNIFYBroker,EntitySaver,Error,The entity XXX (3d3b1f15-bc78-4415-9419-4c782f956976) for the adapter Aurion Security User (f3c9eba8-ccd2-447b-ba37-67796af63171) failed to update for the following reasons: Aurion API error -1: You are not logged on to the Aurion web services application server. Use the LOGON operation.,Normal
All Aurion connectors are part of an exclusion connector group.
Could you please investigate and advise?
UI error adding a Multivalue Group transform in UNIFYConnect
When I attempt to add a Multivalue Group transform in UNIFYConnect MWIDemo instance the following error appears:
This appears after selecting the connector (AD User).
Hi Adrian,
This view was changed in relation to this ticket: https://voice.unifysolutions.net/communities/6/topics/4293-multivalue-group-transform-to-a-target-entity-with-a-null-source-field-breaks-reflection
I suspect the base patch has been applied to this environment, but not the web patch. This was all rolled up with UNIFYBroker 5.3.4 release.
I've messaged David to let him know that the web files may need to be refreshed for some environments. In the meantime, you can locate the source for the IIS site and find the file at \Areas\Extensibility\Views\MultivalueGroupTransformation\CreateOrEdit.cshtml - removing lines 63 - 67 inclusive which should resolve it in the meantime.
Priority Selection is disabled for Relevant Sliding Date Window on Join transform
When the 'Relevant' Sliding Date Window option is chosen the option for Priority Selection is no longer offered. I need to use Relevant to select the best set of Aurion employee placements (i.e. current, else future, else past) but then within the selected set I need to be able to pick an acting position (ActualPlacementType=NONSUBS) in preference to any substantive positions (ActualPlacementType=SUBS). This is crucial for correctly determining the correct current position (and therefore org structure and manager) for a person.
Hi Adrian,
This isn't a bug, but an intentional design decision from when the transforms were re-worked back in Broker 4. I'm not sure on the reason for the design decision, but currently the entity selection for the 'relevant' and 'priority' portions of the join transformation share the same step, which means they're unable to be run together.
This is something we've reworked in the upcoming UNIFYBroker 6 version, to allow a priority selection no matter the window being executed.
If necessary, we can have a discussion about bringing this capability back to 5.3, but the discussion would need to consider the remaining lifetime on the 5.3 product and the reasonable amount of dev and test effort required to bring this feature to the version. We're also currently in the middle of putting this feature through its paces, so there may be some unknown edge cases which a rushed port may miss.
One InsufficientAccessRights error writing to AD results in thousands of lines of error messages in the UNIFYBroker log
When a write to AD fails with an InsufficientAccessRights error UNIFYBroker writes an error log entry for every user in the current update batch, which usually numbers in the thousands. This is unwieldy, and due to log write throughput limitation in UNIFYConnect environments this results in degraded service logging functionality for several minutes at a time, while the logs are being written and new log entries cannot be viewed.
The AD LDAP export exception could be escalated as a single entity update failure, rather than a failure of an entire batch of entities.
Button to run a Scheduled Job
I'd like a button for each Scheduled Job that manually runs it when clicked.
Unicode support in the CSV connector
I have Unicode data in a locker field, sourced from a PowerShell connector, which looks file in the UNIFYBroker UI:
However when I export it to a CSV connector, the non-latin1 character doesn't appear to be correct:
(viewed using Notepad++)
Does the CSV connector support Unicode characters?
UNIFYBroker API cannot access the log file because it is being used by another process
In UNIFYConnect when attempting to retrieve a log file via the API it usually works fine but once I saw this error. This is a very low priority issue for me.
20221214,20:00:16,UNIFYBroker,SyncEngine,Information,"Request to baseline synchronize link completed.
Request to queue a baseline synchronization job for the 'Employee > AD User' link completed. Duration: 00:00:12.2592180",Normal
20221214,20:00:19,UNIFYBroker,Logging engine,Warning,"Request to download log file.
Request to download log file for 12/14/2022 failed with message The process cannot access the file 'C:\app\Services\Logs\UnifyLog20221214.csv' because it is being used by another process.. Duration: 00:00:00.1899900
Error details:
System.IO.IOException: The process cannot access the file 'C:\app\Services\Logs\UnifyLog20221214.csv' because it is being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at Unify.Framework.Logging.CsvLogReaderWriter.DownloadLogFile(DateTime date)
at Unify.Framework.Logging.LoggingEngine`1.DownloadLogFile(DateTime date)
at Unify.Framework.Notification.NotifierDecoratorBase.Notify[TResult](ITaskNotificationFactory notificationFactory, Func`1 function)
at Unify.Framework.Logging.LoggingEngineNotifierDecorator.DownloadLogFile(DateTime date)
at Unify.Framework.Logging.LoggingController.DownloadLogFile(Int32 year, Int32 month, Int32 day)
at lambda_method(Closure , Object , Object[] )
at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.b__9(Object instance, Object[] methodParameters)
at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Controllers.ApiControllerActionInvoker.d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Controllers.ActionFilterResult.d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Filters.AuthorizationFilterAttribute.d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Dispatcher.HttpControllerDispatcher.d__1.MoveNext()",Normal
Just found a second occurrence; it may be happening when two or more log retrieval API calls are invoked simultaneously. I have updated my implementation to not do that.
Entity Id search doesn't work
When I put an Entity Id into the search field on the Entity Search screen, UNIFYBroker doesn't search for the entity.
This is particularly problematical when searching by ID for one entity in a large partition, since the only way to find it is to order by Entity Id and browse result pages one by one, matching Entity Ids visually until the required entity is found. Even after selecting "Show 100 entries" for a customer with a large number of entities this takes many minutes and dozens of click-wait-for-page-load-look-and-scroll cycles. Sometimes this process needs to be repeated for many Entity Ids and it becomes frustrating and wastes time.
Customer support service by UserEcho