Aurion agent proxy settings don't appear to be working

Hi Gents,

Raising this ticket out of a support request from DIIS (Industry). They are looking to transition to a cloud hosted instance of Aurion, and to use a proxy server to provide a bridge between the 2.

However it appears the proxy settings for the Aurion agent are being ignored in communications.

They are on:

• Identity Broker Service v5.2.1.0
• Identity Broker for Aurion v5.2.0.1

They have provided the following (santitised) agent configuration:

<?xml version="1.0" encoding="utf-8"?>

<agentengine>

<agents>

<agent name="Aurion" id="9cd4a7d7-2852-40d5-afc4-089102472dc7" type="Unify.Agent.Aurion" description="
{COMMENTS REMOVED}">

<extended>

<communicator credentialsoptions="None" uri="https://api.aurion.cloud/{instance_name_removed}/production/servlet/services/ev397_aurion_ws?wsdl" ignorecertificateerrorslevel="Default" preauthenticate="false" usedefaulttimeout="false" timeout="PT55M" proxyoptions="Custom" proxyuri="http://{ PROXYIP}:8080/" proxycredentialsoptions="Default">

</communicator></extended></agent></agents></agentengine>

I've spoken with Matt, and apparently there is a known issue with version 5.2 and a fix which addresses this issue. (Not currently available on Voice).