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Aurion agent proxy settings don't appear to be working
Hi Gents,
Raising this ticket out of a support request from DIIS (Industry). They are looking to transition to a cloud hosted instance of Aurion, and to use a proxy server to provide a bridge between the 2.
However it appears the proxy settings for the Aurion agent are being ignored in communications.
They are on:
- Identity Broker Service v5.2.1.0
- Identity Broker for Aurion v5.2.0.1
They have provided the following (santitised) agent configuration:
<?xml version="1.0" encoding="utf-8"?> <agentengine> <agents> <agent name="Aurion" id="9cd4a7d7-2852-40d5-afc4-089102472dc7" type="Unify.Agent.Aurion" description=" {COMMENTS REMOVED}"> <extended> <communicator credentialsoptions="None" uri="https://api.aurion.cloud/{instance_name_removed}/production/servlet/services/ev397_aurion_ws?wsdl" ignorecertificateerrorslevel="Default" preauthenticate="false" usedefaulttimeout="false" timeout="PT55M" proxyoptions="Custom" proxyuri="http://{ PROXYIP}:8080/" proxycredentialsoptions="Default"> </communicator></extended></agent></agents></agentengine>
I've spoken with Matt, and apparently there is a known issue with version 5.2 and a fix which addresses this issue. (Not currently available on Voice).
Answer
![](/s/cache/7d/53/7d53b04c16d6ef66897d1a534be84eba.png)
Hi Richard,
There's a few DLL files in the zip here. Can you try applying those to the Broker instance as per the normal patching process to see whether it resolves the problem?
![](https://cdn.userecho.com/characters/82.png?1)
Hey Matt,
I notice the file versions for the Unify.Framework.Communicator files in that zip are 5.3.0.2.
Are they going to load on 5.2.01? I've had issues with file versions before :)
![](/s/cache/7d/53/7d53b04c16d6ef66897d1a534be84eba.png)
Broker 5.2 uses Framework 5.3, so they should load fine.
![](/s/cache/7d/53/7d53b04c16d6ef66897d1a534be84eba.png)
Hi Richard,
Do you know if the customer has had a chance to test this one yet?
![](/s/cache/7d/53/7d53b04c16d6ef66897d1a534be84eba.png)
Hey Richard - have you had a chance to verify this one yet?
![](/s/cache/7d/53/7d53b04c16d6ef66897d1a534be84eba.png)
Closing due to no response. If the patch hasn't fixed the issue, please feel free to re-open the ticket.
Customer support service by UserEcho
Closing due to no response. If the patch hasn't fixed the issue, please feel free to re-open the ticket.