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chris21 Import All fails with "Access has been denied"

Andrew Josephson 9 years ago in UNIFYBroker/Frontier ichris/chris21 • updated by anonymous 5 years ago • 6

When the Identity Broker is accessed, all the Connectors are currently Red and the errors in the log are as follows:

Change detection engine import all items failed.
Change detection engine import all items for connector Chris21 POS failed with reason Line type is recognized but not valid Command. Line: GTR:cbr="logon",logonapplication="breoption",user="REDACTED",password="REDACTED",credentialsrequired="Y",error01="BRE029:Unable to access interface. Contact your Security Officer.",error02="BRE103:Access has been denied.",status="fail". Duration: 00:00:01.4218568
Error details:
System.IO.InvalidDataException: Line type is recognized but not valid Command. Line: GTR:cbr="logon",logonapplication="breoption",user="REDACTED",password="REDACTED",credentialsrequired="Y",error01="BRE029:Unable to access interface. Contact your Security Officer.",error02="BRE103:Access has been denied.",status="fail"
at Unify.Product.IdentityBroker.Chris21Agent.CheckLoginResult(IChris21Record loginResultRecord, Action`1 pre)
at Unify.Product.IdentityBroker.Chris21Agent.GetLoginToken(IChris21ConnectorInformation connectorRequest)
at Unify.Product.IdentityBroker.Chris21Agent.List(IEnumerable`1 keyColumnNames, IChris21ConnectorInformation connectorRequest)
at Unify.Product.IdentityBroker.Chris21ConnectorBase.GetAllEntities(IStoredValueCollection storedValueState)
at Unify.Product.IdentityBroker.ConnectorToReadingConnectorBridge.GetAllEntities(IStoredValueCollection storedValueState)
at Unify.Product.IdentityBroker.EventNotifierReadingConnectorDecoratorBase`1.GetAllEntities(IStoredValueCollection storedValues)
at Unify.Product.IdentityBroker.ChangeDetectionImportAllJob.ImportAllChangeProcess()
at Unify.Product.IdentityBroker.ChangeDetectionImportAllJob.RunBase()
at Unify.Framework.DefinedScopeJobAuditTrailJobDecorator.Run()
at Unify.Product.IdentityBroker.ConnectorJobExecutor.<>c_DisplayClass29.<Run>b_27()
at Unify.Framework.AsynchronousJobExecutor.PerformJobCallback(Object state)

Looks like a permissions issue at this point with the BRE, but we need to know where we should be looking.

Adam van Vliet 9 years ago

Hi Richard Green, please check what version of Identity Broker for Frontier chris21 is installed. A patch is likely required due to the regression in the chris21 interface.

Thanks.

Richard Green 9 years ago

Thanks Adam,

Version 4.1.0.0 of the Chris21 connector is installed.

Adam van Vliet 9 years ago

Hi Richard Green,

Would it be possible to upgrade to the latest v4.1 RTM (v4.1.1)? As it already contains the required update. There are a number of places in the source for v4.1.0.0 and it'd probably take longer to get the right one than it would to upgrade.

Thanks.

Richard Green 9 years ago

Hey Adam,

I expect an upgrade will be fine, i'll check with the customer.

Richard Green 9 years ago

Updated connector successfully deployed into PRE, awaiting go-ahead to roll into Prod.

Adrian Corston 5 years ago

I saw the same error in a much later version of the Chris21 Connector (v5.3.0.0) but the cause was completely different:

BRE029:Unable to access interface. Contact your Security Officer.
BRE103:Access has been denied.

In my case the error was appearing because I had specified an invalid Logon Application.

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