Timeout on Chris 21 Connectors

Daniel Walters 5 years ago in UNIFYBroker/Frontier ichris/chris21 updated by Matthew Davis (Technical Product Manager) 5 years ago 3

I'm getting timeouts on some Chris21 connectors. They seem to be intermittent, sometimes it works fine. Using v4.1.x Identity Broker and Chris21 connector. The error I get is as follows:

Image 5189

Are there any settings I can tweak on the IdB side to resolve this or is this Chris21 ending the connection early? I think there's a batch size setting or something similar but IdB is so slow to load with this customer I can't check again.

Finally loaded. It's chunk size. This seems to be the only setting that might affect the timeout.

There's quite a bit of concurrency with the connectors so I've identified that as a potential issue and slowing down the cycles so that there's not so much overlap might help. We're trying to speed up the process though so this isn't the best. Can't be helped with connectors that take ~45 minutes to run. Just wanted to check if there are any other possible causes of this error?