In order to keep customers on the latest software and provide the best possible experience, UNIFY Solutions provides support and maintenance for each software release for a time limited period. The policy allows for customers and partners to effectively plan, deploy and support UNIFY Solutions' products.

Stages

General availability

Support shall be provided during a five (5) year period, timed from the release date of a major or minor versioned software release. Bug fix releases are dated at the previous major or minor release date.

End of product life announced

As a general rule, UNIFY Solutions will provide 6 months' notice of the affected products end of life date.

End of product life

At this point general Support for a released version ends.

Limited support

The limited support period provides a one (1) year time limited period for which documentation and downloads will remain available.

Extended support

Extended support can be arranged under some circumstances. Please contact UNIFY Solutions on contactus@unifysolutions.net for details.

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