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Aurion API error -1: User is already linked to an Employee and cannot be changed by this process

Adrian Corston 1 year ago in UNIFYBroker/Aurion updated by Matthew Davis (Product Manager) 6 months ago 0

In my customer's TEST I am seeing this Aurion error when a Baseline Sync runs, for 23 of ~500 entities:

20210803,01:01:15,UNIFYBroker,EntitySaver,Error,The entity mbishop (1100a4a9-3f58-4f13-9c39-480b36abbf41) for the adapter Aurion Security User (c5460bd3-0167-4290-a2a0-180f8632a474) failed to update for the following reasons: Aurion API error -1: User is already linked to an Employee and cannot be changed by this process,Normal

Looking at the data for this specific case, it appears the only update that needs to be sent to Aurion is Name (changing from "Matthew BISHOP" to "Matthew Bishop"). Other fields appear to be unchanged.

What do you suggest I do to debug the root cause?