In a past discussion with you I mentioned the importance of being able to know both the old and new value of an attribute when deciding to trigger an email notification, and this is an example of that.
Here’s an email requirement detail clarification just in from a UNIFYConnect customer:
“Speaking of emails, a manual process we may have missed. When a staff member is assigned an email address, we manually send them a welcome email from our CEO. If we provide the email content, etc, can you include this step in automation for new (email) users?”
Can you advise how I can detect that an email address attribute (imported from AD) has changed from blank to non-blank? Email addresses are assigned by Exchange policy so that’s the only way I can think of to detect and trigger the above action.
Customer support service by UserEcho