Bugs
Jobs Stuck Processing
Hi,
We have observed jobs such as Connector imports and Link synchronization will occassionally get stuck in a processing loop and not complete. This causes a block in operations as Broker cannot import or synchronize new data. To clear the process a restart has to be performed. Attempting to cancel the job does not have any impact.
This happens intermittently and doesn't appear to have a consistent way of reproducing the issue. I understand this makes it difficult to troubleshoot the issue, so is there other possibilities for a solution we could explore? For example, could there be a timeout introduced so that the job is killed if it runs over a period of time without closing?
Let me know your thoughts and feedback.
Thanks,
Liam
Answer
Hi Liam,
You're right - without any consistent way to reproduce the issue it does make it hard. However, we can try and narrow down where it might be happening to see if there's a pattern.
- Is there specific environments, customers or operations that are getting stuck?
- Are there log files that can be supplied for times where a job was stuck, which might show a job starting but never finishing?
- What does the job report when it is stuck (for example, if an import operation is stuck, is it showing any entities returned?)
- Is there any consistency on the type of operation, for example always a powershell connector getting stuck, or a particular link + operation combo?
A timeout is definitely an option that we could explore, however I'd like to see if we can find the root cause of the problem, as operations shouldn't be getting stuck. So if we can find the cause of the problem, that'd be better for the future of the product than a bandaid fix.
This has been resolved and is available in the release of UNIFYConnect V6, which will be made available shortly.
Powershell tasks can now have a timeout applied to them, which will force the cancellation of any running scripts after a given timeout which can ensure the scripts actually exit rather than getting stuck.
Customer support service by UserEcho
This has been resolved and is available in the release of UNIFYConnect V6, which will be made available shortly.
Powershell tasks can now have a timeout applied to them, which will force the cancellation of any running scripts after a given timeout which can ensure the scripts actually exit rather than getting stuck.