+1
Completed

Add support for integration external Workflow/Ticketing systems

Adam Bradley 5 years ago updated by anonymous 3 years ago 4

Add support for integration external Workflow/Ticketing systems

Affected Versions:
Fixed by Version:
Under review

Thanks Adam. Any thoughts about where it would fit into the product?

For example sometimes alerts need to be emailed to people as a part of an import or export; say to notify members of a service desk they need to take action, or systems administrators to keep them informed.

In some cases we are taking over part of an existing solution, so integrating with exisiting business processes is important.

Perhaps to start a workflow system that can trigger custom actions via powershell?

EB can already trigger whatever action you like, and when we do a REST endpoint you'll be able to continue back into EB by triggering an operation list from the workflow. Is that what you had in mind?

Completed

Requires business case to justify.