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UNIFYBroker adapter doesn't reflect connector object deletes

Adrian Corston 3 years ago in UNIFYBroker Service updated by Beau Harrison (Senior Product Software Engineer) 2 years ago 6
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In my customer's UAT and PROD environments an adapter is retaining old entities when a connector import all operation completes with less entities (i.e. some entities have been deleted). This happens every time the import all operation is run.  It seems some updated/new entities may not be being processed either, but that's not as clear.  What is clear is that the adapter entity count increases to a number greater than the connector's entity after the import all.  There are no corresponding errors in the log.  Generate changes does not fix the problem, but deleting the adapter entities and then running generate changes does.

What information would you like to help debug this?

Version is v5.3.3 Revision #0
The connector is a PowerShell one

Correction: there are some errors during the connector import: "Value cannot be null" and "Object reference not set to an instance of an object".

Over the past few weeks Richard has double-checked the system and configuration and agrees this is something that requires further assistance to resolve.  Could this please be picked up again and escalated for further investigation?

Update from late last year: session with Beau to demonstrate the issue held and many files (config, sample data, logs) provided.  Will follow this up in a few days to find out what progress has been made (there will have been none yet due to end of year break)

I have asked Bruce to try sending them through again.

Hi Beau, this patch has fixed the issue.  Thank you!