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Declined

Adapter page errored on page reflection. System.Exception: Reflection failed because duplicate distinguished names were discovered.

Adrian Corston 2 years ago updated by anonymous 2 years ago 3

Client is showing this error, about once every 30 seconds or so since 4pm this afternoon.

Can you please investigate and advise how to fix it?

I could find no matches in Voice for the text of this error.


Adapter
Adapter 676c7f08-45f0-495e-93db-73572f79d685 page errored on page reflection. Duration: 00:01:11.7818639. Error: System.Exception: Reflection failed because duplicate distinguished names were discovered. The duplicated values are:
CN=msg.myuser1@corp.client.com,OU=LicensedUsers,DC=IdentityBroker
CN=msg.myuser2@corp.client.com,OU=LicensedUsers,DC=IdentityBroker
   at Unify.Product.IdentityBroker.Adapter.ReflectChanges()
   at Unify.Product.IdentityBroker.AdapterNotifierDecorator.ReflectChanges()
   at Unify.Product.IdentityBroker.ReflectAdapterOnChangeDueJob.<RunBase>b__0(IOperationalAdapter adapter).
Error details:
System.Exception: Reflection failed because duplicate distinguished names were discovered. The duplicated values are:
CN=msg.myuser1@corp.client.com,OU=LicensedUsers,DC=IdentityBroker
CN=msg.myuser2@corp.client.com,OU=LicensedUsers,DC=IdentityBroker
   at Unify.Product.IdentityBroker.Adapter.ReflectChanges()
   at Unify.Product.IdentityBroker.AdapterNotifierDecorator.ReflectChanges()
   at Unify.Product.IdentityBroker.ReflectAdapterOnChangeDueJob.<RunBase>b__0(IOperationalAdapter adapter)

Affected Versions:
Fixed by Version:

Incidently, also no matches in JIRA for the text of this error.

Under review

Hi Adrian,

Is that how the error message is displayed in the logs, or has it been modified for the purpose of the ticket?

That error shows because Identity Broker is finding duplicate values when building the DN in that adapter. Have a look at which adapter you're seeing and its attached connector, and ensure there's no duplicates for the fields used for DN.