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Answered

Unify Idenity Broker v.5.0.4 RTM service stops after 3-5 mins with no error message

Anthony Soquin 2 years ago • updated by anonymous 2 years ago 4

Hi Guys,

Just a quick question about Identity Broker 5.0.4. 
After 5 mins, the service shutdown with no error. Do you have an idea about the cause? 
There is nothing in the event viewer or in the log. I did some "import all" with no error.
Thanks in advance for your help.



UnifyLog20170828.csv

Affected Versions:
Fixed by Version:

Answer

Answer
Answered

This isn't a crash, something external is requesting that the service stops. Find the thing that's doing this and stop it from happening.

Under review

Hi Anthony,

Has this happened more than once? Does it happen consistently? Is it possible that there is something installed on the machine that disables other services?

Hi,

Every time, I run the service, it stops after 5 mins. We have 2 fim sync servers. The issue is on the first one, the second one works fine. Do we have a way to get more information from the broker? 

Usually if there is more information, it would be logged in Identity Broker's log files or the event viewer in the case of a crash. Can you think of anything different between the two environments, both in terms of configuration of the service and any other installed software/services, that could be relevant?

Answer
Answered

This isn't a crash, something external is requesting that the service stops. Find the thing that's doing this and stop it from happening.