Previous Version: Microsoft Dynamics CRM Connector v18.104.22.168
Upgraded Version: Microsoft Dynamics CRM Connector v22.214.171.124
Observing a strange behaviour after the Connector upgrade. Exports are successful from IdB and FIM point of view but the changes are not reflected in CRM.
The above mentioned behaviour is happening only for new users/records or if the attribute is "Null" or blank in CRM. Changes are appearing correctly if the attribute is already populated with something (existing contact/record).
Please advise what details you need to troubleshoot this issue.
I already performed the following:
- Checked the IdB logs but couldn't find any errors
- Checked with the CRM team
- Captured the TCP traffic but found the SOAP message is pretty much encrypted
Customer support service by UserEcho