0
Not a bug

Google Groups: External Members email address case mismatch

Boyd Bostock 2 years ago in UNIFYBroker/Google Apps • updated by anonymous 2 years ago 2

I have found issues with differences in case between MIM and Google is causing unnecessary exports. To overcome this I have ensured all email addresses exports are in lowercase, the exports are successful but a subsequent import from Google returns the addresses in the original case.

I have found an anomaly in Google where one view shows the addresses in lowercase and another in mixed case. I suspect that although the email address case changes successfully it is not synchronised everywhere.

Admin Console View

Google Groups View


  • Is there another membership attribute that can be used instead?
  • Is there a transformation that can convert to lowercase (multi-valued field)? MIM cannot do this for confirming imports.
  • Is it possible/appropriate to add an option to the Connector to import all email addresses as lowercase?
Affected Versions:
Fixed by Version:
Under review
  • Is there another membership attribute that can be used instead?
    • There isn't another field, it's the group member object which only has the one email field;
  • Is there a transformation that can convert to lowercase (multi-valued field)? MIM cannot do this for confirming imports.
    • Not in v5.0. In v5.1 the PowerShell connector could do this. But until a future release (currently scheduled for v5.3), the field would be read-only.
  • Is it possible/appropriate to add an option to the Connector to import all email addresses as lowercase?
    • Yes it's possible. However, it may cause confusion if exports are attempted that are just a case change.