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IDB5 service will not start

Eddie Kirkman 4 years ago updated by anonymous 4 years ago 3

On a test server that was riunning IdB4, I uninstalled IdB 4 and have run through the install of IdB5. Selected a new database (unify.identitybroker5) and the install reported that it had completed successfully.

Tried to start service, started then stopped. Checked event viewer - error that the service had no rights to read its extensibility config files. I have added the idb service account as full control of that directory, but the error persists.

If I look at the effective rights at the individual file level, the svc account has no rights because of file permissions. Has anyone seen that before? I tried removing (renaming) the extensibility directory and re-ran the installer and selected repair - but it ends prematurely and rolls back, without displaying anything useful on the screen. Do I have to go and explicitly grant my svc account rights to each file?

Affected Versions:
Fixed by Version:

Answer

+1
Answer

It looks like the previous version was installed under a differennt account (not a service account). I copied all the files, deleted the originals and renamed the -copy versions back to the original names and it all worked fine

GOOD, I'M SATISFIED

Note to self: when uninstalling, remove or move all the config files too.

Satisfaction mark by Eddie Kirkman 4 years ago
Under review

Hi Eddie,


The installation process should grant the service account permission to create files in the Extensibility directory and to read and write each of the xml files inside it. Did you change the service account at any point after installation?

+1
Answer

It looks like the previous version was installed under a differennt account (not a service account). I copied all the files, deleted the originals and renamed the -copy versions back to the original names and it all worked fine