When running the EvB 18.104.22.168 console for the first time in a secure environment, the IE 11 browser raises a dialog saying that http://cdn.userecho.com is untrusted - instead it should be referencing https://cdn.userecho.com
The HTTP v HTTPS point is not relevant to the dialogue, it is simply whether the domain the script is loaded from is one trusted by the server. Even if we were to bundle the script with the installation, any web requests made to UNIFY Voice to search/submit issues would trigger the dialogue as well.
If you want to enable the widget you must add the domain (http://cdn.userecho.com or https://cdn.userecho.com) to the Trusted sites zone. If you do not trust the domain, simply click Close or add it to the Restricted sites zone to prevent the dialogue from showing each time.
Are you reaching EB over SSL?
No Adam - figured that didn't matter considering this is an external website and best practice to connect externally over SSL.
It's the script that is provided by UserEcho. Try changing _Layout.cshtml line:78 to only use https.
I've raised a ticket to look at always using https.
Customer support service by UserEcho