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The LDAP server is unavailable LdapException cannot be identified

Bob Bradley 3 years ago updated by anonymous 3 years ago 3

The following log entry (EvB service version 3.2.1.3) cannot be used to identify the faulting agent:

20170809,23:56:43,UNIFY FIM Event Broker,OpenLDAPTriggerPlugIn.ResultsCallback.Error,Error,"System.DirectoryServices.Protocols:
System.DirectoryServices.Protocols.LdapException: The LDAP server is unavailable.
   at System.DirectoryServices.Protocols.LdapPartialResultsProcessor.GetPartialResults(LdapPartialAsyncResult asyncResult)
   at Unify.Product.EventBroker.OpenLDAPListenPlugIn.ResultsCallback(IAsyncResult result)",Normal

Can the message please be enhanced to identify the agent and/or operation and/or operation list by GUID AND NAME (identification by guid alone creates more unnecessary work in troubleshooting)?

Answer

Answer
Planned

Thanks for the feedback, Bob. I've created a backlog item to improve this error message.

Answer
Planned

Thanks for the feedback, Bob. I've created a backlog item to improve this error message.

Thanks - it appears the same applies to the following exception as well, which invariably always occurs roughly 10 seconds earlier:

20170811,23:54:33,UNIFY FIM Event Broker,OpenLDAPTriggerPlugIn.ResultsCallback.Error,Error,"System.DirectoryServices.Protocols:
System.DirectoryServices.Protocols.DirectoryOperationException: The server cannot handle directory requests.
   at System.DirectoryServices.Protocols.LdapPartialResultsProcessor.GetPartialResults(LdapPartialAsyncResult asyncResult)
   at Unify.Product.EventBroker.OpenLDAPListenPlugIn.ResultsCallback(IAsyncResult result)",Normal