v3.0.0.1 install fails with unhelpful error message

Shane Day (Chief Technology Officer) 13 years ago updated by anonymous 9 years ago 7

The v3.0.0.0 service is running.

I went to install v3.0.0.1 and get an unhelpful error message from the installer.

The installation log is attached to this issue.

I will also include a screenshot, and will also confirm if stopping the service first allows this installation to proceed.

ended prematurely.PNG
UNIFY Event Broker Service v3.0.0 x86.msi

Same issue even when service isn't running. Will change issue title.

Custom action does not appear to run at all - the same result regardless of the data input. Attaching install1.log for issue when v3.0.0.0 is not installed.

Log even when v3.0.0.0 is uninstalled.


  1. Run msi on another 2003 box.
    • Failed.
  2. Run console app that simulates custom action in isolation.
    • Succeeded.

Diagnosis - problem with either the installer/wix or with the way the custom action is built.

Possibly fixed the issue.
WiX# was deleting the custom action and building it itself. Changed the logic so that it checks if the custom action already exists, if so it is used.

Please confirm that the issue has been resolved.


Attached test file for Shane Day.

Confirmed fixed in the installer supplied on the issue.