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What is the Find button in the Logging's log file download suppose to do?
What is the Find button in the Logging's log file download suppose to do?
In the Logging tab,click the download hyperlink. A dialog is displayed with the following options: Find button, Save button and Cancel button. Click on Find button an Internet Explorer is opened with the following URL http://shell.windows.com/fileassoc/fileassoc.asp?Ext=csv but nothing else is displayed.
Perhaps this required MsExcel or MsOffice IE plugin to be installed? Is this a pre-requisite?
IE dialog for downloading csv file.jpg
Logging Download.jpg
Logging Download - Find button.jpg
Logging Download - new IE Window with nothing displayed.jpg
Customer support service by UserEcho
Shane, I'm not sure what you're talking about. What version of Internet Explorer are you using? Can you provide us with a screenshot?
It sounds like you're talking about IE's handling of files when trying to download them, in which case it has nothing to do with us.
Hi Patrick,
I am using Internet Explorer v8 that comes with Windows 2008 R2.
Here are the steps with screenshot.
1 - Click the Event Broker's Logging tab and then click on the Download hyperlink
2 - Click on the Find button
3 - New Internet Explorer window opened pointing to thehttp://shell.windows.com/fileassoc/fileassoc.asp?Ext=csv with nothing is displayed (blank screen).
This is what IE's handling of downloading a .csv files on Windows 7. It has Open button instead of the Find button
If it is not part of our product then I recommend that we document this somewhere or as known issue so that other is aware of it, thus hopefully will not report it again.
Thank you for the issue Shane, however, this has nothing to do with Event Broker.
We provide a link to download the CSV in the same way as any other web application. The user's internet browser allows them to handle the file in any way they choose - for example, HTML files are displayed in the browser, PDFs can be downloaded, opened or even displayed in the browser with the help of an extension, and in your case IE is providing you with those options for a CSV file, which is a standardized file format and not something specific to Microsoft, Microsoft Office or any UNIFY product. It's the same as trying to download any file from any website there is, and as such does not require documentation.