Identity Broker Support Policy

Identity Broker is a fully supported product of UNIFY Solutions Pty. Ltd.

This topic outlines your support options.

General Public

The General Public refers to anyone that has an interest in the product that is not a Subscriber.

The General Public can request support for the following:

  • Installation;
  • Usage;
  • Product faults; and
  • Best Practices.

The options for support are:

  • By raising a ticket or commenting on a knowledge base article.

There are no guaranteed service levels for the General Public.

Subscribers

A Subscriber is an end user of the product, representing an entity that has a current maintenance agreement covering the applicable product.

A Subscriber can request support for the following:

  • Installation;
  • Usage;
  • Product faults; and
  • Best Practices.

The options for support are:

  • By following the process outline by the support agreement; or
  • By raising a ticket or commenting on a knowledge base article.

There are no guaranteed service levels for Subscribers.

Subscribers may also purchase direct support with service levels by contacting UNIFY Solutions on contactus@unifysolutions.net. The terms and conditions will be supplied. This e-mail address can also be used to purchase services for implementation of product.

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