0
Fixed

Login failed when installing the software Error:1385

Peter Wass 9 years ago updated by anonymous 6 years ago 7

When installing the software you get an error:
Login failed with error: 1385

The issue is that the account doesn't have logon as a service rights to the server.

Is it possible to grant that right if it doesn't exist? If not, can you trap that particular error and report the true cause as the account is fine and it'll drive the normals nuts.

Affected Versions:
Fixed by Version:

Its also missing some other right - not sure what. Domain Admins fixed it but I haven't tracked it down any further.

Documentation can cover this if its not possible to fix during install.

It may be possible to provide error messages in place of the error number, just have to be sure that the numbers are the same across different environments.

The logon as service is easy to provide, but there are other issues that need to be taken into consideration. May be able to provide a check-box (time permitting).

new Win32Exception(1385).Message

No checking needs to be performed on the error code, as it turns it into a message "Unknown error (hex representation)".

Matthew, can you please confirm that this has been fixed when you get a chance?

Thanks.

Tony, I have fixed up this issue and it should be available with the latest build. Please confirm that this works for you.