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Completed
Gordon should have Service desk integration
Gordon should have direct integration with the ServiceDesk tool (i.e. Ivanti) to log Incidents that can then be correlated into Problems.
These can then be reported on.
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Under review
Great suggestion, Phil. I'll discuss with Adam Aurisch to see how we might be able to provide this feature.

Answer
Completed
This will be covered with the new project.
Customer support service by UserEcho
This will be covered with the new project.