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Gordon should have Service desk integration

Phil Whipps 3 years ago in Service • updated by Matthew Davis (Engineering Manager) 2 years ago • 2

Gordon should have direct integration with the ServiceDesk tool (i.e. Ivanti) to log Incidents that can then be correlated into Problems.

These can then be reported on.

Answer

Answer
Completed
Matthew Davis (Engineering Manager) 2 years ago

This will be covered with the new project.

Under review
Curtis Lusmore 3 years ago

Great suggestion, Phil. I'll discuss with Adam Aurisch to see how we might be able to provide this feature.

Answer
Completed
Matthew Davis (Engineering Manager) 2 years ago

This will be covered with the new project.

Customer support service by UserEcho