0
Fixed

Alerts sometimes triggering 2 emails

Hayden Gray 4 months ago in Dashboard updated by Matthew Davis (Engineering Manager) 2 months ago 3

Hello,

Recently I have been noticing some alerts in Prod triggering twice. The curious this about this is one alert has its images able to be downloaded, and the other's images seem to be broken (I'll put some images in a below comment). I've so far I've only been seeing this within a single account but it seems to be happening to both people listed on the alert trigger.

So far I have tested the following:

  • Checked for duplicate alerts.
  • Deleted and re-added the alert - haven't seen an occurrence again yet but I have only been able to test with the "test alert" function.

As mentioned above, I haven't been able to reproduce the error with the Test Alerts, but I still have quite a few occurrences where its kicking off two with regular data from two different instances.

If you need any further information just let me know.

Thanks

Answer

Answer
Fixed

Hey Hayden,

This should have been resolved in the latest release for UNIFYMonitor. If you still notice it being a problem, please feel free to re-open the ticket.

Planned

Hi Hayden,

This is a known issue caused by the deployment staging slot instance of Monitor sending alerts in addition to the live slot. I am hoping to be able to work on this issue before the end of the year, with the fix being included in the first release of the new year.

In the meantime, I'll disable the staging slot when it's not in use.

Great, thanks Beau. Looking forward to it.

Thanks

Answer
Fixed

Hey Hayden,

This should have been resolved in the latest release for UNIFYMonitor. If you still notice it being a problem, please feel free to re-open the ticket.