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Completed

Gordon should have Service desk integration

Phil Whipps 9 months ago in Framework • updated by Matthew Davis 1 month ago 2

Gordon should have direct integration with the ServiceDesk tool (i.e. Ivanti) to log Incidents that can then be correlated into Problems.

These can then be reported on.

Answer

Answer
Completed

This will be covered with the new project.

Under review

Great suggestion, Phil. I'll discuss with Adam Aurisch to see how we might be able to provide this feature.

Answer
Completed

This will be covered with the new project.