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Declined
Werner Deysel 3 months ago in Identity Broker for Workday • updated by anonymous 2 months ago 5

Hi,


I recentley change my Password for the Workday Agent Account, and it keeps locking the Workday Account as excessive logins.

Is this something that was change recentley to Workday, i still rememer only changing it in 1 place and then it would not lock the account again, not sure if this might have changed, even left it for 24hr to propegate and it still locks the account.


I also notice that the Active Connections goes to about 12 then back to 2.


Here are the versions that i am Running.

Workday Connector

Identity Broker

5.0.0.5

V 5.0.4



Affected Versions:
Fixed by Version:

Answer

Answer

Nothing has changed in the connector code. I'd recommend contacting our support as it sounds like Workday have broken something again - and at the very least would require some analysis of what's going on.

Thanks.

Under review

Hi Werner,

No, there haven't been any changes to the way the connector authenticates with Workday. If you restart the service after updating the credentials, does it then have the correct behaviour?

Thanks.

Hi


Yes i have changed the password and restarted the services,

the initial test is successfull to Workday after changing the password,

even missed typed it to confirm i get the success message.

but after an import is says with a critical message 

Change detection engine import all items for connector Workday failed with reason invalid username or password. Duration: 02:45:24.3997175

then a warning

Import all entities from connector Workday failed with reason invalid username or password.

Answer

Nothing has changed in the connector code. I'd recommend contacting our support as it sounds like Workday have broken something again - and at the very least would require some analysis of what's going on.

Thanks.

Hi i just wanted to provide feedback towards this since it is now resolved.

When i change the password on the Identiy Broker's Active Directory Account for the Windows Service the Identity Broker was able to complete a full Import of Workday on the Broker, which doesn't make sense since it was the Cloud account that was locking out, and we don't do Integration with an AD Account to the cloud, nor is it the same account name used,

because Workday requires a Username@WorkdayTenantID number to login.